—– Forwarded Message —–
From: “EBSCO Publishing <epaes@epnet.com>”
Sent: Wednesday, January 28, 2009 1:57:57 PM GMT -05:00 US/Canada Eastern
Subject: System Maintenance Planned

Dear EBSCO Customer,

Please be advised that this weekend, from January 31 through February 1, 2009, you may notice some intermittent access interruption, due to planned system maintenance.

We are conducting this necessary system maintenance during off-peak hours in order to minimize the impact it will have on our customers, and apologize in advance for any inconvenience this may cause.

Visit EBSCO’’s Support Site (http://support.ebscohost.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.ebscohost.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing

Due to essential site maintenance, Wiley InterScience may be unavailable beginning at 9:00 am on Dec. 27, for a period of 2-6 hours.

During this time, journals accessible via Wiley InterScience will be unavailable.

DATE: Monday – October 20, 2008
TIME: Beginning at 4:00 am
DURATION: approximately 1 hour

DATE: Monday  -  September 22, 2008
TIME: Beginning at 4:00 am
DURATION: approximately 1 hour

The ScienceDirect problems finally have been resolved. You should no longer be asked to choose an organization and should have access to all GT-entitled journals.

Important: Please clear your browser’s cache and try again if you are still having problems.

More info.: We’re still working with Elsevier to resolve the problem. IN the meantime, you need to choose the GETSM option (the first radio button), NOT the GALILEO option, in order to get to fulltext. If you’re not able to access fulltext, you need to completely close your browser session and start over, choosing the GETSM (first) option when prompted.

Thanks for your patience while we await resolution from Elsevier.

—

There appears to be a problem with Elsevier’s ScienceDirect this morning. For some reason it asks you to choose an organization when first attempting to access a journal. If you choose the first option (the GETSM option, not GALILEO) you should be able to access all GT Library subscriptions. For now, please try that while we continue to troubleshoot.

An update will be posted when we know more.

————

Due to web services problems on the entire AIAA site, all AIAA e-resources are currently unavailable.

They report @ http://www.aiaa.org

System Down Notification (Tuesday, 22 July 2008)

AIAA web services are temporarily down for servicing. AIAA is working at returning service as soon as possible.

We apologize for any inconvenience this may cause. Please check back later.

——-

We will update this post when it’s back up and running again.

—– Forwarded Message —–
From: “Katie Gohn” <katie.gohn@usg.edu>
To: “GALILEO Users” <GALILEO@mailbox.gsu.edu>
Sent: Thursday, July 17, 2008 12:53:37 PM GMT -05:00 US/Canada Eastern
Subject: [Galileo] Re: ProQuest Temporarily Unavailable

Good Afternoon,

The problems with ProQuest have been resolved. If you continue to
encounter problems, please submit a comment to GALILEO using the contact
us button.

Thanks,
Katie

———–

From: “Katie Gohn” <katie.gohn@usg.edu>
To: “GALILEO Users” <GALILEO@mailbox.gsu.edu>
Sent: Thursday, July 17, 2008 11:03:06 AM GMT -05:00 US/Canada Eastern
Subject: [Galileo] ProQuest Temporarily Unavailable

-

Good Morning,

ProQuest databases are currently unavailable.  We have reported this
issue to ProQuest and hope that the issue will be resolved ASAP.
Further information about this problem will be posted to the list.

If you have any questions or need more information, please use GALILEO’s
Contact Us feature or contact OIIT Customer Services at helpdesk@usg.edu.

GALILEO announcements and status updates are available at:
http://www.usg.edu/galileo/status/.  Information about the GALILEO
e-mail list is available at http://www.usg.edu/galileo/about/news/list.phtml

Please encourage others at your institution to subscribe.

Thanks,
Katie
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Katie Gohn
GALILEO Support Services
Board of Regents of the University System of Georgia
2500 Daniells Bridge Road, Bldg. 300 Athens, GA 30606
Phone: 1-888-875-3697
katie.gohn@usg.edu | http://www.galileo.usg.edu

The scheduled downtime is as follows:

Friday, June 27 @ 9:00 pm: Blackwell Synergy closes down.

Saturday, June 28 @ 5:00 am: Wiley InterScience goes offline temporarily.

Sunday, June 29 @ 9:00 pm: Wiley InterScience comes back online, with Blackwell journals incorporated.  Blackwell Synergy is no longer available.

Thank you in advance for your patience during this weekend of transition.

This message is to alert you of an interruption in the online service for Wiley InterScience.

DATE: Saturday, May 24, 2008
TIME: Beginning 07:00 am U.S. EDT
DURATION: between 4-8 hours

DATE: Thursday, May 29, 2008
TIME: Beginning 04:00 am U.S. EDT
DURATION: approximately 1 hour

Maintenance Notification

Dear Wiley InterScience Customer:

Please note that Wiley InterScience may be unavailable due to necessary maintenance at the following date/time:

*DATE:*
3 May 2008

*TIME:*
6:00 am (EDT)

*DURATION:*
up to 2 hours

Thank you for your understanding, and we apologize for any inconvenience.

Haworthpress.com scheduled downtime for server consolidation and move will occur Tuesday, April 29, from 9:00 am to 2:00 pm EDT.  Haworth journals may be unavailable during this time.

Informaworld

A short period of downtime is scheduled on the Taylor & Francis Informaworld platform on Wednesday 30th April 2008 12:00-2:00 am EDT to allow us to complete some essential maintenance. Some users may experience impaired performance for a short time after the downtime has been completed.

Monday 28^th April – Journals search will be unavailable all day 9:00 – 18:00, British Summer Time (GMT +1) (The website and all journals  articles will be available) .

(4:00 am-1:00 pm EDT)

Tuesday 6^th May – Website unavailable from 10:00am – 18.00pm, British Summer Time (GMT +1), FTP & AutoPDF will also be unavailable from 9:00 – 18:00 British Summer Time (GMT +1).

(5:00 am-1:00 pm EDT and 4:00 am-1:00 pm EDT, respectively)

Monday 12^th May – Website Unavailable from 09.00am to 15.00pm, British Summer Time (GMT +1).

(4:00 am-10:00 am EDT)

Regards

RSC Sales & Customer Care Team
Royal Society of Chemistry, Cambridge, UK

——————————————————-

There is a problem with the FindIt button in PubMed (NCBI) database records when using the Firefox browser (the button does not appear to be clickable).

This is a known issue at NCBI and is affecting other institutions using SFX.

Two temporary solutions until the problem is fixed are:
1) Click the very top of the button image (this area *is* clickable)
2) Use IE.

Dear GALILEO Users,

EBSCO databases are accessible again.  EBSCO has reported that power has been restored to their ISP’s server room and all EBSCO databases are now accessible.

-Katie 

2:38 pm: The following is the latest from EBSCO:

Power Outage Issue traced back to 1 Summer Street Boston. Address has
major internet connections and as a result of subsequent alternate
routing, some customers may still be experiencing connection issues to
EBSCOhost Services. We are working with our ISPs as a top priority to
resolve.

————
Due to a power outage at EBSCO, EBSCOhost databases are either unavailable or very slow in response. We’ll post an update when there is more info. about this.

_________________

Dear GALILEO Users,

It seems that a major power outage in Ipswich, Mass. has caused a disruption in EBSCOhost’s internet connectivity. For the short term, slow access to EBSCOhost databases is expected.

If you have any questions or need more information, please use GALILEO’s Contact Us feature or contact OIIT Customer Services at helpdesk@usg.edu.

GALILEO announcements and status updates are available at http://www.usg.edu/galileo/status/. Information about the GALILEO mailing list is available at http://www.usg.edu/galileo/about/news/list.phtml

Please encourage others at your institution to subscribe.

Regards,
Dave

____________________________________________________
Dave Falke
GALILEO Support Services
Library Services
Board of Regents of the University System of Georgia

GALILEO believes they have remedied the problem, so full text links to EBSCOhost Academic Search Complete should only appear now on FindIt menus for titles that actually have full text in the Academic Search Complete database.

——————-

There are a number of titles FindIt currently shows as having full text that do not in fact have full text available at the EBSCOhost Academic Search Complete database site.

To remedy this, we are waiting for a fix to the system that powers FindIt. In the meantime, if you run into one of the titles incorrectly listed as having full text in ASC, please check for other options for obtaining the item you need (other full-text providers, print from the GIL catalog, Interlibrary Loan, etc.).

—

Dear GALILEO users,

If you have any questions or need more information, please use GALILEO’s Contact Us feature or contact OIIT Customer Services at helpdesk@usg.edu.

Karen Minton
GALILEO Support Services 

————– ANNOUNCEMENT —————

Thank you for continuing to support ProQuest and the products we provide.

———

 The AIAA website including the E-Library will be shutdown Tuesday, December 4, 6am to 9am EST, US. We apologize for the inconvenience. Regards,

– Dug Greevy Business Development-Electronic Information American Institute of Aeronautics & Astronautics (AIAA)

—

Please see the message below from AIAA. This may be affecting access to AIAA journals.

———

Users who search and attempt to download journal articles are receiving an error message. Our IT Department is working on this problem now, and I will notify you when the fix is made. Sorry for the inconvenience. Regards,

– Dug Greevy

Business Development-Electronic Information

American Institute of Aeronautics & Astronautics (AIAA)

–

Please be advised that there will be a period of scheduled maintenance on the informaworld website on Saturday 3rd November. Between 12:30 and 14:30 GMT the site will be unavailable. We hope this does not cause you inconvenience.

Yours faithfully,

informaworld support
support@informaworld.com

—-

FindIt is currently down, affecting the eJournals search page and linking to eJournals from within sources such as databases and GIL.

An update will be posted once the problem has been resolved.

Thanks for your patience.